At YAS Gems, we believe that purchasing fine jewelry should be a confident and satisfying experience. Each piece is carefully crafted and inspected to meet our quality standards. However, we understand that situations may arise where a return or refund is required.

This policy explains our return, exchange, and refund procedures in a clear and transparent manner, ensuring peace of mind for our valued customers.

Eligibility for Returns

Returns or exchanges may be requested within 30 days of receiving your order. To be eligible, items must be unused, unworn, and returned in their original condition.

• Original packaging, boxes, and pouches must be included
• All tags, certificates, and documentation must remain intact
• Items must show no signs of wear or damage

Non-Returnable Items

Due to hygiene, customization, and promotional reasons, certain items are not eligible for return.

• Customized or personalized jewelry
• Clearance or final sale items
• Gift cards

Refund Process

Once your return is received, our quality control team will inspect the item. Upon approval, the refund will be processed to the original payment method within 7–10 business days.

Exchanges

Exchanges are available for eligible items and subject to product availability. Please contact our support team before sending any items back.

Shipping & Handling

Shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photos so we can resolve the issue quickly.

Contact & Support